Support Engineer

edited January 23 in Jobs

Primary Location: Mombasa, Kenya Closing Date: 27th January 2018

To provide technical support and advice to clients and users.

Tasks to be carried out
Help computer users solve software and hardware problems.
Install software or make minor repairs to computers following design or installation directions.
Setup computer equipment and make sure the system runs correctly.
Maintain record of telephone calls and e-mails. Track types of problems, what they did to help, and what software they installed.
Read technical manuals, talk with users, and conduct computer tests. Learn what the problem is and find ways to solve it.
Supervise other computer support workers.
Develop training materials and train staff on company procedures.
Refer major hardware or software problems to the company who made it or to service technicians.
Evaluate new software and hardware.
Evaluate if customers are using the proper software and hardware for their needs.
Test and monitor software, hardware, and connected equipment.
Academic Minimum Higher National Diploma in Information Technology.
Preferred, Degree in computer science, computer information science and management information systems


Practical knowledge and experience in software development-operating systems and network distribution and, compilers
Ability to support data communications and implement electronic commerce and intranet strategies in client/server, Web-based, and wireless environments
Familiarity with digital security issues and skilled in using appropriate security technology
Networking Administration: TCP/IP, File sharing, FTP

A keen listener who is self driven.
Strong problem solving and analytical skills.
Attention to detail, systematic problem solver; and walk clients through the problem solving steps
Able to communicate with people with technical and non-technical backgrounds to develop detailed understanding of user needs

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